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Customer Service

Shipping & Delivery
Music Direct will only deliver to UK customers living on the UK mainland. For customers living in the Scottish Highlands, there may be an additional charge and Music Direct will contact you to inform you of this. Delivery will be made by courier, unless other arrangements have been made, and will be delivered only to the address on the order. In the case of card payment, the delivery address must be the same as that of the card holder. Larger item delivery such as digital pianos will be delivered to the main entrance door and may require self-assembly. Music Direct do offer a VIP delivery service, which includes delivery by our own staff, unpacking and assembly of your instrument, and removal of all waste materials for recycling. To find out more about this service, please call Music Direct on 0161 627 0614 Providing the goods are in stock, delivery will usually take place within two working days to UK mainland (Scottish highlands may take up to 5 working days) Delivery date will be confirmed by email or telephone and will take place between the hours of 8am and 9pm.
Privacy & Security
By placing your order with us you agree to the following terms and conditions.
Our website uses eRMS’s secure payment page hosted by Retail Merchant Services. retail mechant services
Prices Music Direct make every effort to make sure that prices displayed are correct. Music Direct do however; reserve the right to cancel any transaction that has been made due to an incorrect price being shown.
Returns & Replacements
Music Direct are happy for you to return your goods for any reason, within 7 days of receiving them providing that they are returned in ‘New’ condition. This means that they are returned in original undamaged or unmarked packaging. Music Direct will not be responsible for the cost of returning any item. Your payment will be refunded in full (Minus any delivery charges incurred) when goods have been received and checked. Authorization must be obtained before returning the goods otherwise they will be refused at the point of delivery. Any damage to goods must be reported within 24 hours of delivery and in the case of damage to the packaging, this must be noted when signing the delivery note. Before returning the goods, a returns number can be obtained from Music Direct by calling 0161 627 0614 and this must be clearly displayed on the box. Goods should be repackaged exactly as sent with all accessories.
Ordering
We endeavour to fulfill orders within a week from order date. How we cannot be held responsible for any item which may be out of stock, or out of stock at the wholesalers. We will let you know if any items are out of stock and in the eventuality that the goods are not available a full refund will be made. In the case of a special order for a product refunds cannot be made if the goods arrive within the agreed time scale.
Viewing Orders
If you wish to view your current order please log into your account HERE
Updating Account Information
If you need to update your details please log in to your account HERE
Guarantee
Items purchased from Music Direct on-line are all covered by a warranty. In the event of a malfunction, you must call Music Direct for an authorisation number on 0161 627 0614. The item will either be collected or, if it is too large an item, (Digital home piano) repaired in your own home. Please make sure that you keep the original packaging (All portable keyboards and pianos) A small charge may be made for collection but will be refunded when a fault has been confirmed. Music Direct are not responsible for any fault or damage that has resulted from any misuse or accident.

WEEE Regulations

The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law and Music Direct comply with this law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites. These terms and conditions are in addition to and do not affect your statutory rights

returns department returns department RETURN & EXCHANGE

Our policy regarding returns or part exchange. Our guarantee............ MORE.

customer service department customer service CUSTOMER SERVICE

View our terms and conditions. View your account. Update your details..

carriage department transport of your order SHIPPING

Music Direct will only deliver to UK customers living on the UK mainland.....MORE

order your gift vouchers gift vouchers GIFT VOUCHERS

Stuck for an idea what to buy? Buy a personalised gift voucher .. . MORE